SMS & Messaging Terms

These SMS & Messaging Terms ("Messaging Terms") describe how FullArX (operated by [FullArX legal entity name], "FullArX," "we," "us," or "our") communicates with you via SMS (Short Message Service) text messages and WhatsApp. By opting in to receive messages from us, you agree to these Messaging Terms. These terms supplement our Privacy Policy and Terms of Service.

1. Program Description

FullArX offers SMS and WhatsApp messaging programs to provide timely information to dental practices and prospective clients. Our messaging programs include:

• Service Communications: Case status updates, scheduling for on-site callouts and scans, document and file requests, and updates related to laboratory cases.
• Transactional Messages: Order confirmations, shipment and delivery notifications, account alerts, and other messages related to active laboratory work.
• Marketing Messages: Promotional offers, service announcements, educational content, and other commercial messages about FullArX's laboratory services.

2. Consent and Opt-In

You may opt in to receive SMS and/or WhatsApp messages from FullArX by:

• Submitting a contact form on our website at https://www.fullarx.com with your mobile phone number
• Providing your mobile number to a FullArX representative and verbally or electronically consenting to receive messages
• Texting a designated keyword to our phone number
• Initiating a WhatsApp conversation with our business number

By opting in, you expressly consent to receive recurring automated SMS text messages and/or WhatsApp messages from FullArX at the mobile number you provided. You understand that consent is not a condition of purchasing any goods or services.

3. Message Frequency

Message frequency varies based on your interactions with FullArX and the type of messages you receive. Typical frequencies include:

You will not receive more than 10 marketing messages per month unless you have separately opted in to a specific campaign with a higher frequency. Service and transactional messages may be sent as needed regardless of marketing preferences.

4. Opt-Out Instructions

SMS Text Messages

You may opt out of SMS messages at any time by texting STOP to the number from which you received messages. After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-opt-in.

WhatsApp Messages

You may opt out of WhatsApp messages at any time by:

• Replying "STOP" or "Unsubscribe" to our WhatsApp message
• Blocking our WhatsApp number
• Contacting us at hello@fullarx.com or (516) 234-0882

Opting out of marketing messages will not affect service-related or transactional messages that are necessary to fulfill active laboratory arrangements, unless you request full cessation of all communications.

5. Help and Support

• SMS: Reply HELP to any text message
• Email: hello@fullarx.com
• Phone: (516) 234-0882

6. Cost and Charges

FullArX does not charge any fee for sending or receiving SMS or WhatsApp messages. However, message and data rates may apply as determined by your wireless carrier or internet service provider. Please consult your carrier or provider for pricing details related to your plan.

If you have any questions about your text or data plan, contact your wireless carrier. Common carriers include AT&T, T-Mobile, Verizon, U.S. Cellular, and other regional carriers.

7. Supported Carriers

Our SMS messaging service is designed to work with all major U.S. wireless carriers, including but not limited to: AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket Wireless, MetroPCS, and Boost Mobile. Service availability is not guaranteed on all carriers, and functionality may vary depending on your carrier and device.

8. Message Content

Messages from FullArX may include:

• Case scheduling, on-site callout coordination, and reminders
• Follow-ups on service inquiries or new case submissions
• Updates on laboratory cases, shipments, or delivery status
• Informational content about full-arch and implant laboratory solutions
• Promotional offers for laboratory services
• Requests for documents, scans, or information related to active cases

9. Privacy and Data Use

Your mobile phone number and messaging consent data are collected and used solely to deliver the messages you have opted in to receive and to manage our messaging programs. We will not sell, rent, or share your mobile number or opt-in information with third parties for their own marketing purposes.

Our third-party messaging service providers may have access to your phone number for the sole purpose of delivering messages on our behalf. These providers are contractually required to protect your information and may not use it for any other purpose.

For full details on how we collect, use, and protect your personal information, please review our Privacy Policy.

10. Disclaimer

FullArX is not responsible for incomplete, lost, late, or misdirected messages, including but not limited to messages that are undeliverable due to technical issues with your carrier, device settings, or network. SMS and WhatsApp services are available only where service is provided by your carrier. Availability of messaging may be subject to changes by your carrier or platform provider.

11. Changes to These Terms

We may update these Messaging Terms from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Continued receipt of messages after any update constitutes your acceptance of the revised terms. If we make material changes, we will notify you by text message or through our website.

12. Contact Information

For any questions or concerns about these SMS & Messaging Terms, please contact:

• [FullArX legal entity name]
• [Registered business address — pending counsel]
• Phone: (516) 234-0882
• Email: hello@fullarx.com
• Website: https://www.fullarx.com