Privacy Policy

FullArX is a dental lab management platform operated by Inventfin Capital, LLC ("Inventfin," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use the FullArX platform at app.fullarx.com, visit our website at fullarx.com, or communicate with us via phone, email, SMS text messages, WhatsApp, or other channels.

By using our platform, website, or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Account Information

When you register for or use the FullArX platform, we collect:

• Full name, professional title, and credentials
• Email address and phone number (including mobile)
• Business name, address, and practice type
• Login credentials (passwords are encrypted and never stored in plain text)
• Role and permissions within your organization

1.2 Platform Usage Data

• Orders created, modified, and completed
• Files and documents uploaded (dental scans, images, prescriptions)
• Messages sent through the platform
• Billing records, invoices, and payment history
• Shipping and delivery records

1.3 Automatically Collected Information

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited and actions taken on our website
• Referring URLs and session duration

1.4 Cookies

Our platform uses cookies for authentication, session management, and user preferences. Our marketing website may use analytics cookies. You can control cookies through your browser settings.

2. How We Use Your Information

• Platform Operations: To provide, maintain, and improve the FullArX platform, process orders, manage billing, and facilitate communication between labs and practices.
• Account Management: To create and manage your account, authenticate access, and enforce permissions.
• Communications: To send service notifications, order updates, and support responses via email, SMS, WhatsApp, and in-app notifications.
• Marketing: To send promotional content about FullArX features, updates, and related services, where you have consented.
• Security: To detect and prevent fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws and legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Within the Platform: Order data, messages, and relevant contact information are shared between connected labs and practices as necessary to fulfill orders.
• Service Providers: With vendors who help operate our platform (hosting, email, SMS/WhatsApp delivery, payment processing, analytics).
• Legal Requirements: When required by law, subpoena, court order, or regulatory request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), encrypted data at rest, access controls, and regular security monitoring. The FullArX platform is hosted on dedicated infrastructure with 24/7 system monitoring. However, no system is 100% secure and we cannot guarantee absolute security.

5. SMS Text Messaging & WhatsApp

5.1 Consent

By providing your mobile number and opting in, you consent to receive SMS and/or WhatsApp messages from FullArX / Inventfin Capital, LLC. Messages may include order notifications, delivery updates, account alerts, support responses, and marketing content related to our platform.

5.2 Frequency

Message frequency varies based on your platform activity. Marketing messages will not exceed 10 per month unless you separately opt in to additional campaigns.

5.3 Opt-Out

Reply STOP to any SMS to opt out. For WhatsApp, reply "STOP" or block our number. You will receive one confirmation message. Opting out does not affect transactional messages related to active orders.

5.4 Help

Reply HELP to any SMS, or contact [email protected] or (877) 505-2377.

5.5 Costs

We do not charge for messages. Standard message and data rates from your carrier may apply.

5.6 No Sharing

We do not share your phone number or opt-in data with third parties for their marketing purposes.

6. Your Rights

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your data, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing emails or messaging at any time.

California Residents (CCPA/CPRA)

California residents have additional rights including the right to know, delete, and opt out of data sales (we do not sell data). Contact [email protected] to exercise these rights.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When data is no longer needed, it is securely deleted or anonymized.

8. Children's Privacy

FullArX is a business platform not directed to individuals under 18. We do not knowingly collect information from minors.

9. Changes

We may update this Privacy Policy periodically. The "Last Updated" date reflects the most recent revision. Continued use constitutes acceptance.

10. Contact

Inventfin Capital, LLC (operator of FullArX)
2 McKnight Drive
Great Neck, NY 11021

Phone: (877) 505-2377
Email: [email protected]
Website: fullarx.com | Platform: app.fullarx.com