FullArX (operated by [FullArX legal entity name], "FullArX," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and individuals who communicate with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.fullarx.com, communicate with us via phone, email, SMS text messages, WhatsApp, or other channels, or otherwise interact with our services.
By using our website or services, or by providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
This policy covers our marketing website and general business communications. The FullArX laboratory application (at app.fullarx.com) is provided to dental practices under separate agreements that govern practice and patient information. Please do not submit patient health information through this website or our messaging channels.
1. Information We Collect
1.1 Information You Provide Directly
We may collect the following personal information when you contact us, submit a form, request a consultation, or otherwise engage with our services:
- Full name and professional title
- Email address
- Phone number (including mobile number)
- Practice name and address
- Practice type and specialty
- Information about your laboratory or case needs
- Any other information you voluntarily provide in messages or forms
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website or URL
- Pages viewed and time spent on pages
- Device type (desktop, mobile, tablet)
1.3 Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
2. How We Use Your Information
- Providing Services: To respond to your inquiries, schedule consultations and on-site callouts, and deliver our laboratory services.
- Communications: To communicate with you about our services, including via email, phone calls, SMS text messages, and WhatsApp messages. See Section 5 for details on messaging.
- Business Operations: To manage our business, including processing orders, maintaining records, and conducting internal analysis.
- Marketing: To send you information about services, promotions, or industry updates that may be of interest to you, where permitted by law.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Website Improvement: To analyze website usage, improve our content and services, and enhance user experience.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business, such as IT providers, email platforms, CRM systems, and communication tools (including SMS and WhatsApp service providers).
- Legal Obligations: When required by law, regulation, subpoena, court order, or governmental request.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: When you have given us explicit permission to share your information.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. SMS Text Messaging & WhatsApp Communications
5.1 Consent
By providing your mobile phone number and opting in to receive communications from FullArX, you consent to receive SMS text messages and/or WhatsApp messages from us. These messages may include case confirmations, service updates, follow-ups on inquiries, account notifications, and promotional or marketing content related to our services.
5.2 Message Frequency
Message frequency varies depending on your interaction with our services. You may receive recurring messages. We will not send more than 10 marketing messages per month unless you have separately agreed to receive additional communications.
5.3 Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. You may opt out of WhatsApp messages by replying "STOP" or by blocking our number. After opting out, you will receive a single confirmation message. Opting out of messaging will not affect other communications or our ability to provide services you have requested.
5.4 Help
For help with SMS messaging, reply HELP to any message, or contact us at hello@fullarx.com or (516) 234-0882.
5.5 Costs
Message and data rates may apply. FullArX does not charge for messages, but your wireless carrier's standard messaging rates may apply. Please contact your carrier for details on your plan.
5.6 Carriers
Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and other major U.S. carriers. Service availability may vary.
5.7 No Sharing for Marketing
We do not share your phone number or messaging opt-in data with third parties for their marketing purposes. Phone numbers collected for messaging will only be used to deliver messages you have consented to receive.
Full messaging details are available in our SMS & Messaging Terms.
6. Your Rights and Choices
- Access and Correction: You may request access to or correction of your personal information by contacting us.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out of Marketing: You may opt out of marketing emails by clicking "unsubscribe" in any email, or opt out of SMS/WhatsApp as described above.
- Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your data, the right to opt out of the sale of your information (we do not sell personal information), and the right to non-discrimination. To exercise these rights, contact us at hello@fullarx.com.
7. Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated Policy.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
- [FullArX legal entity name]
- [Registered business address — pending counsel]
- Phone: (516) 234-0882
- Email: hello@fullarx.com
- Website: https://www.fullarx.com